Now Hiring - Customer Service Representative/Insurance Agent in Springfield, PA

Position – Customer Service Representative (CSR) Location – Springfield Office

For nearly two decades, Cellucci Foran Insurance has been focused on providing property and casualty insurance coverage in the best interests of our customers, as well as making the process simple and convenient from start to finish. We’re here to help guide you through the insurance process every step of the way.

Our insurance agency was built with the core values of honesty, professionalism, and customer service. This is what guides us to put a focus on helping people from start to finish to give them confidence in their insurance. No matter what type of insurance you are looking for, we are here to help make your choice as clear and hassle-free as possible, so you can rest assured you’re covered where it counts.

As part of our team, the CSRs overall responsibilities will be to ensure our customers receive timely and quality service, troubleshooting our clients’ needs and assisting in the management of our clients’ insurance policies.

JOB REQUIREMENTS:

• Assist new clients by doing intakes of personal information accurately, to ensure quotes are provided timely.
• Provide prompt, accurate, and friendly customer service which includes inquiries about, coverage options, policy changes, transfers, claim submissions, and billing clarification.
• Assists the service team in developing leads, scheduling appointments, and ensuring the overall needs of our clients are being met.
• Ability to deliver a highly satisfying customer experience.

SKILLS/QUALIFICATIONS:

• 1-3 years customer service experience, Insurance industry preferred.
• High School degree required.
• Microsoft Office experience.
• Ability to keep sensitive information confidential.
• Strong attention to detail

BENEFITS:

• Medical
• Dental
• LTD
• Simple IRA – 3% company match
• Paid Time Off (PTO)

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

License/Certification:

• Property and Casualty Insurance license (Preferred)

Work Location: One location